Intermittent Issues: Matrix

Minor Incident Matrix Matrix Federation
2021-09-05 15:43 CDT · 2 days, 21 hours, 28 minutes

Update

Retroactive

Intermittent Issues: Matrix

What?

Joining a room on Matrix would sometimes fail.

When?

Between 3:43 PM CDT on Sunday, September 5th and 1:11 PM CDT on Wednesday, September 8th.

Why?

There is a dedicated worker on the Matrix server to handle room joins. This worker entered a failed state which caused some requests to timeout. Requests typically fall back to another worker, but in some cases they didn’t, causing joins to fail completely.

September 8, 2021 · 13:29 CDT

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